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tcervo.com

An infrequently updated blog with musings, stuff I like, and some travel writing.


Tagconsumerism
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consumerism, web development

How not to redesign an app: Starbucks version

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On March 26, 2014, Starbucks replaced their well-received mobile app with an entirely new version. They promised easier navigation and a slew of new features, like the ability to leave a tip for your barista. The problem is, their mobile developers have no id…

Featured

consumerism

How Macys.com lost a customer

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On November 29, 2013 (Black Friday), I placed an order for a Dyson vacuum from macys.com. What follows is an account of how they botched the order and multiple instances of poor customer service. This is how they lost me as a customer. Timeline November 29, 9:…